Accessibility Banking

Using our website

At FirstBank, we believe that everyone should have equal access to banking services. We’re committed to making our website user-friendly for all, including people with disabilities, impairments, and long-term health conditions.

Our Commitment to Accessibility

To make our site as inclusive as possible, we follow Level “AA” of the Web Content Accessibility Guidelines from the World Wide Web Consortium. We’re constantly improving our site to ensure that it’s accessible and straightforward for all customers.

Accessibility features

Statements and Letters

We’re happy to provide statements and letters in alternative formats, such as Braille or large print, to better support your needs.

Easy Navigation

A hidden menu is located at the top of each page, allowing screen readers to link directly to the main content. Our navigation menus and headings are structured to be easy to understand, with HTML heading tags (H1 for main titles, H2 for subtitles, etc.) and HTML lists for navigation menus, helping screen readers deliver the information effectively.

Colours and Contrast

We’ve carefully chosen font and background colours to ensure strong contrast for readability. If preferred, you can change the site’s colours through your browser settings for a more personalised experience.

Images

All images used in this site include descriptive alt tag attributes. Where an image is purely decorative, the alt tag is set to null, ensuring a smoother experience for all users.

Adjustable Font size

Most of the font sizes we use on our site are scaleable. You can easily adjust the font size using your browser settings.

Visit your browser homepage for more information:

Chrome

Edge (Windows 10 Only)

Firefox

Safari (Apple Devices only)

Forms and fields

All form fields follow a logical tab sequence to ensure easy navigation.

All form fields explicitly associate the form field with its label to allow for easy entry of data.

JavaScript

The use of JavaScript has been kept to an absolute minimum. Where it is used then all pages are still accessible should JavaScript be turned off.

Links

All links have been written to make sense when taken out of context. Where appropriate, we have also added link title attributes to describe the link in greater detail.

Need Assistance

For any additional support, please reach out to our client services team via +44(0) 207 920 4920

Additional Resources:

If you would like to know more about accessibility on the Internet, you may be interested in the                  following websites:

w3.org/wai – W3C accessibility guidelines

rnib.org.uk – The Royal National Institute for the Blind

disability.gov.uk – The Disability Discrimination Act 1995 (DDA)